Jesse and Deedee O'Dell were overcharged $4,444 and didn't even realise it immediately. A few days later, on a different shopping trip, their card declined and that’s when the couple checked and found that Starbucks had charged them erroneously. Starbucks said the cheque has been sent out to the couple.
A couple from the United States received the shock of their lives when they were charged roughly Rs 3.7 lakh for two cups of coffee at a local Starbucks. Jesse and Deedee O’Dell were overcharged $4,444 and were unaware of it at the time.
A few days later, on another shopping excursion, their card rejected, and the couple checked and discovered that Starbucks had charged them incorrectly.
For the past 16 years, the Oklahoma couple has ordered the same two coffees: an iced americano and a caramel frappuccino for roughly $820 ($10). This was no exception. However, their bill included an additional gratuity fee of $4,444.44 this time. The entire cost was $4456.27. O’Dell failed to notice the bill.
After making the stunning discovery, the couple addressed the matter to the Starbucks district manager, who blamed it on a human error caused by a sticky button.
“He told me there was an issue with their network; I’m not sure if it’s a localised issue or a nationwide issue, but that’s all I heard was it was a sticky button issue,” Jesse explained.
Two separate cheques totaling $4,444 were then issued to the couple, which supposedly bounced due to an error. Several rounds of correspondence with representatives ensued.
The couple was forced to cancel a family vacation to Thailand after a month of waiting for their money to be repaid.
When contacted by news agencies, Starbucks stated that they were aware of the situation and told the couple that they will receive their cheque as soon as possible.
This was the most expensive coffee Jesse O’Dell had ever purchased. He also offered some advise. “I would strongly advise you to verify your receipts, ask for a receipt, and acquire a receipt.”
Starbucks is famous because it provides a nice, relaxing environment in which to enjoy its beverages. While rather pricey, Starbucks drinks provide reasonable luxury from a well-known brand. The company’s digital strategy, limited edition drinks, and app all add to its attractiveness.
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